Hospital Policies
Policies
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
For your convenience, drop-off' appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions.
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We require that animals be placed on a leash or in pet carriers before entering the waiting room.
Payment Policy
Appointment Policies
We have a 15 minute grace period. We will make a reasonable attempt to see your pet if you arrive later than 15 minutes past your scheduled appointment time. However, we won’t inconvenience other clients who arrived on time.
We operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
Patient Arrival Policy
All cats must be presented in an appropriate cat carrier or on a leash.
Prescription Policies
These may take up to 24 business hours once they are received/requested to process.
Compounding Pharmacies
In some cases, pet medications must be compounded to a specific dose for your pet. We use local and nationally accredited compounding pharmacies.
*Third Party Pharmacies (internet, etc.):
We will not communicate with third-party online pharmacies/pet stores in any format (email, fax, telephone). This policy ensures that Hartland Park Animal Hospital is not held liable for medication mistakes or shipping issues made by your selected pharmacy. If you wish to receive medications through these avenues then we will provide a written prescription for you to send to the pharmacy of your choice.
