Hartland Park Animal Hospital

Hartland Parkway
Lexington, KY 40515

(859)245-7387

www.hartlandparkanimalhospital.com

  

Hartland Park Animal Hospital Lexington, KY 


  

Policies 

1) All pets must be restrained by a leash or in a carrier. This is for your pet's protection and the protection of other clients and animals.

2) Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Also, some pets need advanced care during their visit and the veterinarian may need to spend additional time with them. Please realize that we make every effort to see each client on time. 

3) We know life happens, so we offer a 15 minute grace period for your arrival time. If you arrive later than 15 minutes after your scheduled appointment time there may be a prolonged wait until our next available appointment. This is to ensure the next scheduled pet and client are seen at their scheduled time. We value all our clients time and don't want to inconvenience their daily schedule. We can also reschedule appointment if you are unable to wait until our next open appointment the same day.

4) Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. Sometimes, our veterinarian may recommend giving your pet a mild sedative to ensure we can safely and effectively care for your pet. 

Appointment Types

  1. New Client Sick and Well Pet Appointment
  2. Established Client Sick and Well Pet Appointments
  3. Surgical and Sedated Appointments
  4. Drop Off Appointments (Day Admission)--available only to existing clients whose pet is current on core vaccinations.
  5. Technician Care Appointments (anal gland expressions, allergy injections, etc.)

Please note:  We reserve several appointment times throughout the day to ensure we are available to care for existing patients and clients.  These appointments become available every morning at 8:00 am. So, if you are unable to "schedule" an appointment for your pet's care in advance we encourage you to call first thing in the morning!